Broken Glass Cake

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?
*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

Bestselling master of suspense Jeffery Deaver is back with a brand-new Lincoln Rhyme thriller.

Lincoln Rhyme and partner/paramour Amelia Sachs return to face a criminal whose ingenious staging of crimes is enabled by a terrifying access to information....

When Lincoln's estranged cousin Arthur Rhyme is arrested on murder charges, the case is perfect -- too perfect. Forensic evidence from Arthur's home is found all over the scene of the crime, and it looks like the fate of Lincoln's relative is sealed.

At the behest of Arthur's wife, Judy, Lincoln grudgingly agrees to investigate the case. Soon Lincoln and Amelia uncover a string of similar murders and rapes with perpetrators claiming innocence and ignorance -- despite ironclad evidence at the scenes of the crime. Rhyme's team realizes this "perfect" evidence may actually be the result of masterful identity theft and manipulation.

An information service company -- the huge data miner Strategic Systems Datacorp -- seems to have all the answers but is reluctant to help the police. Still, Rhyme and Sachs and their assembled team begin uncovering a chilling pattern of vicious crimes and coverups, and their investigation points to one master criminal, whom they dub "522."

When "522" learns the identities of the crime-fighting team, the hunters become the hunted. Full of Deaver's trademark plot twists, The Broken Window will put the partnership of Lincoln Rhyme and Amelia Sachs to the ultimate test.

• Brand and Style - CONVERSEBroken Hrts Ox
• Size - 13
• Width - Medium (D, M)
• Color - Gry/Blk
• Material - Canvas Upper and Man Made Sole

Co-operative mode lets you and a friend play together in campaign mode. View larger.

Wage battle on sea as well as on land and in air. View larger.

There is over an hour of in-game video. View larger.

Red Alert 3 introduces new units and a brand new faction. View larger.

Play As Three Different Factions for Varied game play
In Red Alert 3, you have the choice to play as the Allies, the Soviets, or the Empire of the Rising Sun. Each faction has its own story-line and distinct units with advantages and disadvantages that you have to master in order to win. The new faction to the series is the Empire of the Rising Sun, derived from Imperial Japan, with an all-new cast of units and characters.

The three factions have many differences, exemplified by their wildly different types of units. The Soviets, for example, have armored attack bears, Allies have the Dolphin ship which can high jump and use a sonic attack, and the Empire of the Rising Sun features such quirky units as a giant transforming mecha and ninjas. As they've done with the series, EA injects humor into the game when possible, keeping a smile on your face as you wage war.

Fight on Land, in the Air, and on Sea
Red Alert 3 has land units, air units, and naval units, all integral parts of the game. Unlike most strategy games that don't bother with naval warfare, Red Alert 3 makes controlling the seas an essential part of the game. Controlling resources in the seas and mounting attacks from all directions are strategies that must be employed to achieve victory.

Cooperative Mode Lets You Team Up with Your Friends
Red Alert 3 has a fully co-operative campaign mode where you and a friend can play together to achieve victory. This means that you have to develop a strategy together, as well as execute it in synch in order to win. If your friends aren't online, you can also choose one of several AI commanders as your teammate.

Play Against Your Friends in Multiplayer
With the different units and play mechanics of each faction, you and your friends will have a great time playing against each other, perfecting different strategies to best suit the units you have and the maps you play on. And thanks to the balanced game play, no one will have an unfair advantage.

For previous fans of Command and Conquer, Red Alert 3 will provide the same light-hearted game play, but with more units, more strategies, and more fun. Newcomers to the game will soon see what all the fuss and laughter is about.

Co-operative mode lets you and a friend play together in campaign mode. View larger.

Wage battle on sea as well as on land and in air. View larger.

There is over an hour of in-game video. View larger.

Red Alert 3 introduces new units and a brand new faction. View larger.

Also included is the official Red Alert 3 soundtrack, five exclusive multiplayer/skirmish maps, and an exclusive beta key to a future Command and Conquer game. All of this is stored inside a collector's tin box.

Intriguing Plot Twists
In previous games, the war between the Allies and Soviets was coming to a close with the Allies nearing victory. In desperation, the Soviets created a time-travel device that they've used to assassinate Albert Einstein before he is able to develop the weapon technology the Allies later use to defeat the Soviets. Upon returning, they notice a new world, and there is a world war taking place between three groups for control of the world.

Play As Three Different Factions for Varied game play
In Red Alert 3, you have the choice to play as the Allies, the Soviets, or the Empire of the Rising Sun. Each faction has its own story-line and distinct units with advantages and disadvantages that you have to master in order to win. The new faction to the series is the Empire of the Rising Sun, derived from Imperial Japan, with an all-new cast of units and characters.

The three factions have many differences, which is exemplified by their wildly different types of units. The Soviets, for example, have armored attack bears, Allies have the Dolphin ship which can high jump and use a sonic attack, and the Empire of the Rising Sun features such quirky units as a giant transforming mecha, and ninjas. As they've done with the series, EA injects humor into the game when possible, keeping a smile on your face as you wage war.

Fight on Land, in the Air, and on Sea
Red Alert 3 has land units, air units, and naval units, all integral parts of the game. Unlike most strategy games that don't bother with naval warfare, Red Alert 3 makes controlling the seas an essential part of the game. Controlling resources in the seas and mounting attacks from all directions are strategies that must be employed to achieve victory.

Cooperative Mode Lets You Team Up with Your Friends
Red Alert 3 has a fully co-operative campaign mode where you and a friend can play together to achieve victory. This means that you have to develop a strategy together, as well as execute it in synch in order to win. If your friends aren't online, you can also choose one of several AI commanders as your teammate.

Play Against Your Friends in Multiplayer
With the different units and play mechanics of each faction, you and your friends will have a great time playing against each other, perfecting different strategies to best suit the units you have and the maps you play on. And thanks to the balanced game play, no one will have an unfair advantage.

For previous fans of Command and Conquer, Red Alert 3 will provide the same light-hearted game play, but with more units, more strategies, and more fun. Newcomers to the game will soon see what all the fuss and laughter is about.

• Material: 100% Cotton
• Pockets: None
• Recommended Use: Casual
• Manufacturer Warranty: 30 Days

The 37-minute CD offers seven songs performed in the concert (including the two not on the previous CD, "Broken Vow" and "For Always"), plus "O Holy Night." The DVD has excellent picture and sound (PCM stereo, Dolby Digital 5.1, and DTS), interviews, and backstage footage, and the combination with the CD is an excellent value. Groban's fans, of course, will consider it a treasure at any price. --David Horiuchi